FAQs

FAQS

Order

How do I track my order?

You can track your order by going to ‘My Account’. You will be able to see the status of your order: fulfilled, shipped or pending. If you  do not have an account, please check for an email following the order confirmation, once the item has been shipped. All information  necessary reflected in your account will also be reflected in the email.

Shipping and delivery

Is my order shipped?

 Access ‘My Account’ to find out the status of your order. Once your items has shipped, you will receive an email with a tracking number. Please note that  if you choose Small Packet as a shipping method, the item will not be able to be tracked outside of Canada. The latter is out of our control and are regulations imposed by Canada Post. If you want a traceable package, please choose an alternate shipping method. Please note that we do not ship to P.O boxes.

Is shipping included in the price?

 Shipping cost is not included in the price of a product. There is an estimated shipping cost based on your postal code. The amount can be subjected to variation based on the weight  and quantities of the item(s). The final shipping cost will be calculated  at check out.

How is my package delivered?

NEFË is a proud Canadian company, all items shipped and delivered are through Canada Post. Items will be shipped out within 5 business days .  The choice  of regular expedited shipping or express shipping is available. We are not responsible for any custom fees accrued upon reception of any packages.

Do you have pick up for local orders?

Yes. If you opt for pick up during the check out process, you may pick up your item at our head office. We will send you an email  when your item is available for pick up. You must have your order number, the confirmation email, and a valid ID in order to pick retrieve your item. You must be the buyer in order to pick up the item. The location and times for pick up will be indicated in the email. N.B: This feature is currently unavailable

For more information on delivery, please read the Terms & Conditions

Returns & Exchange

Can I return or exchange my item?

 At the moment , we do not do any return or exchanges. We will however , provide you with a store credit.  All items must be returned in original packaging, with tags, unworned, unused  in order to receive a store credit. Jewelry are final sale. Any shipping fees for a return is at the charge of the customer (see Terms & Conditions).

Note: All of the items are in limited quantity. We advise you to look at the size chart for each item. If you need help, please contact one of our agents through the chat during  operation hours or shoot us an email at info@nefeshop.com . We will be more than happy to guide you for your perfect fit!

 Size chart

Where can I check  my size?

You can check the sizes for products here ‘What’s my size’

Gift card

Can I purchase  a gift card?

You can purchase a gift card. N.B: Gift cards are not available at the moment.

All gift cards will be sent electronically by email. The amount available can  be verified by logging into your account.

Personal information

Where is my account? What can I do in my account?

 You can log into your account at  the top of the page by signing in with your email and your password. If you do not have an account, you can create one by clicking ‘create an account’. Creating an account will give you access to your  orders, your favorites and your personal information that need to be updated and you will automatically be signed up for our newsletter.  You can choose to opt out of the newsletter by unchecking the box in your account.

Company

Do you have a physical store?

We do not have a physical store. Our  head office is located   in Montreal QC . We do occasionally have a pop up shop or attend events as vendors. Please stay alert through our Facebook or Instagram for any future announcements.

Careers

Are you hiring? Where can I apply?

Any job opportunities NEFË offers, will be found here.